Refund and Cancellation Policy
Ghost Mannequin is operated by RYVIX STUDIO LLC, a company registered in the United States.
Registered agent address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
This is our registered agent address, not an operating office, a walk-in support location, or a physical returns address. Customer support is provided by email.
Digital delivery and credits
Ghost Mannequin sells online AI image services, not physical goods. After payment is confirmed, credits are added to the account used at checkout. If a confirmed payment does not appear in your account, contact [email protected] with your order or invoice reference. Image generation starts when you submit a request; processing time depends on the selected feature, workload, and provider availability. There is no physical shipping, shipping fee, or physical return process.
One-time credit packs do not renew and are valid for 365 days from purchase. Monthly subscription credits expire at the end of their billing cycle. Annual subscriptions are charged for the full year and provide credits in 12 monthly installments; each installment expires three months after it becomes available. Credit costs are shown before generation; Ghost Mannequin images use 1 credit at 1K, 2 at 2K, or 3 at 4K per image.
Subscription renewals and cancellation
Monthly and annual subscriptions renew automatically at the price and interval disclosed at checkout until canceled. Annual billing is a full-year payment, even when an average monthly price is displayed. Promotions apply only for the period stated in the offer; subsequent renewals use the disclosed regular price.
To stop future renewals, sign in and open Settings → Billing, select your subscription, and confirm cancellation before the next renewal. Cancellation takes effect at the end of the paid billing period. It does not itself refund the current payment. If you cannot access your account or complete cancellation, email [email protected] for help.
First-subscription refund window
You may request a refund within 7 calendar days of your first subscription purchase. If none of the credits from that purchase have been used, you are eligible for a full refund. If some have been used, we may approve a prorated refund for the unused portion after reviewing your payment and credit usage; a partial refund is not guaranteed.
This first-subscription refund window does not automatically apply to one-time credit packs or subscription renewal payments. Requests concerning those purchases are reviewed individually, considering unused credits, duplicate or incorrect charges, and whether the paid service was delivered. Contact support rather than assuming eligibility or ineligibility.
How to request a refund
Email [email protected] from your account email with the order or invoice reference, purchase date, and reason for the request. We review payment status, delivery, and credit use before confirming the outcome. If a payment was duplicated, incorrectly charged, or the purchased credits were not delivered, include those details so we can investigate and arrange a correction or an appropriate refund.
Approved refunds are issued through the payment provider to the original payment method where supported. The time for funds to appear depends on the provider and your bank; we will provide the refund confirmation when it is issued. Credits covered by a refund are removed or invalidated and cannot be used again.
Your legal rights
This policy does not limit any mandatory cancellation, withdrawal, refund, or other consumer rights that apply to your purchase under applicable law. Contact us if you believe such rights apply.
Related policies: Terms of Service · Privacy Policy · Contact Us.